14 DAY TRIAL // In attempt to recover tons of characters and items lost by GTA Online players in the last couple of days, Rockstar has issued a short statement advising them on how to avoid overwriting their old character.
According to developers, players who have previously created a character on GTA Online and who, upon entering multiplayer mode, find out that their character has disappeared should not create a new one in the same slot.
If this happens to you, “please back out to GTAV Story Mode and try re-entering GTA Online through the pause menu (repeat or wait until Rockstar cloud servers are back up). Do not create a new character in the empty slot where your character should be.”
In addition, GTA Online players who receive the message “The Rockstar Cloud Servers Are Unavailable” should immediately return to single-player mode.
Under no circumstances should you press “Retry” on the message and “do not proceed online with saving disabled, as this may lead to overwriting your existing character.”