Some Hardcore heroes were killed because of the issue

Mar 19, 2014 22:00 GMT  ·  By

The development team at Blizzard is letting the Diablo 3 fan community know that it is currently investigating an issue that is affecting a significant group of players, who, when logging into the game, are finding that items, armor and weapons are disappearing for some characters.

Apparently, for most players, the issue can be solved via repeated login attempts, but some Hardcore heroes have been reported as entirely lost after the process.

The official forums explain that, "For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes."

It's unclear why the problem is happening now in Diablo 3 and the team is asking all those who are affected to contact the studio.

Apparently, Blizzard does not plan to offer rollbacks to all those who request it and gamers will need to prove that they had a Hardcore hero that was affected.

The company will be eager to solve the problem before the launch of the Reaper of Souls expansion for Diablo 3, which is set to arrive on March 25 and will introduce the Crusader class, a new act and more enemies to battle.